CFI Group U.S.A, LLC v. Verint Americas, Inc., miedc:2:2019cv12602

Market analysis in the field of product quality, employee satisfaction, customer satisfaction, customer retention, customer loyalty and firm profitability specifically for call centers;

market analysis in the field of product quality, employee satisfaction, customer satisfaction, customer retention, customer loyalty and firm profitability; consumer survey services;

market analysis in the field of product quality, employee satisfaction, customer satisfaction, customer retention, customer loyalty and firm profitability; consumer survey services;

Consumer survey services; Providing a web-based system and online portals in the field of quality management, namely, business management services for establishing business quality policy and determining business means for implementing those policies to improve customer satisfaction;