Firstsource Group USA, Inc. v. First Hospital Laboratories, Inc., kywdc:3:2019cv00196

Business administration and management services for the healthcare, financial services, insurance and telecom industries; business process outsourcing services in the field of healthcare; business management services for the banking, financial services, insurance, telecom and media industries; business marketing services, namely, customer acquisition and retention services; customer care and relationship management services; business research and analysis services; management of telephone call centers for others; business process outsourcing services in the telecom and media fields; customer management services for others; billing and accounts receivable services;

[ Debt collection services; financial services, namely, debt resolution services in the nature of debt settlement and elimination; ] Business process outsourcing services for the healthcare industry, namely, patient financial counseling and patient financing [; transaction processing and collections services, in the nature of payment processing services, namely, credit card and debit card transaction processing services; customer and commercial debt collection services ];

Information technology support services, namely, computer technical support services, namely, 24/7 service desk/help desk services for IT infrastructure, operating systems, database systems, and web applications; design of computer database; database maintenance, namely, maintenance of on-line databases for others; data cleansing, namely, data warehousing; computer system design services; system support and maintenance and support, namely, maintenance of computer software;

Design and development of computer hardware and software; Scientific and technological services, namely, research and design in the field of customer analytics and behavioral profiles; software as a service (SAAS) services featuring software for deriving customer insights and enhancing customer service and interaction across multiple communication and feedback channels; platform as a service (PAAS) featuring computer software platforms for deriving customer insights and enhancing customer service and interaction across multiple communication and feedback channels; design and development of computer hardware and software, technological research and design, software as a service featuring software, as well as platform as a service featuring computer software platforms, all for use in analyzing customer interactions and building solutions;

Computerized file management; Computerized and central file management and business file management;

Providing on-line non-downloadable software for automated proposal management and storage of documents in the medical field; Providing on-line non-downloadable software for automated proposal management and storage of documents in the credit card collections field; Providing on-line non-downloadable software for automated proposal management and storage of documents in the finance field; Providing on-line non-downloadable software for automated proposal management and storage of documents in the customer management field; Providing on-line non-downloadable software for automated proposal management and storage of documents in the mortgage field;

Platform as a service (PAAS) featuring computer software platforms for conducting call center operations and call center management for businesses; Platform as a service (PAAS) featuring computer software platforms for monitoring, controlling, and managing omnichannel call centers; Platform as a service (PAAS) featuring computer software platforms for management of customer data for use with operation of omnichannel call centers; Software as a service (SAAS) services featuring software for conducting call center operations and call center management for businesses; Software as a service (SAAS) services featuring software for monitoring, controlling, and managing omnichannel call centers; Software as a service (SAAS) services featuring software for management of customer data for use with operation of omnichannel call centers;

Platform as a service (PAAS) featuring computer software platforms for conducting call center operations and call center management for businesses; Platform as a service (PAAS) featuring computer software platforms for monitoring, controlling, and managing omnichannel call centers; Platform as a service (PAAS) featuring computer software platforms for management of customer data for use with operation of omnichannel call centers; Software as a service (SAAS) services featuring software for conducting call center operations and call center management for businesses; Software as a service (SAAS) services featuring software for monitoring, controlling, and managing omnichannel call centers; Software as a service (SAAS) services featuring software for management of customer data for use with operation of omnichannel call centers;