Firstsource Group USA, Inc. v. First Hospital Laboratories, Inc., kywdc:3:2019cv00196

Business administration and management services for the healthcare, financial services, insurance and telecom industries; business process outsourcing services in the field of healthcare; business management services for the banking, financial services, insurance, telecom and media industries; business marketing services, namely, customer acquisition and retention services; customer care and relationship management services; business research and analysis services; management of telephone call centers for others; business process outsourcing services in the telecom and media fields; customer management services for others; billing and accounts receivable services;

[ Debt collection services; financial services, namely, debt resolution services in the nature of debt settlement and elimination; ] Business process outsourcing services for the healthcare industry, namely, patient financial counseling and patient financing [; transaction processing and collections services, in the nature of payment processing services, namely, credit card and debit card transaction processing services; customer and commercial debt collection services ];

Information technology support services, namely, computer technical support services, namely, 24/7 service desk/help desk services for IT infrastructure, operating systems, database systems, and web applications; design of computer database; database maintenance, namely, maintenance of on-line databases for others; data cleansing, namely, data warehousing; computer system design services; system support and maintenance and support, namely, maintenance of computer software;

Business process outsourcing services, namely, management and delivery services for others in the field of banking and financial services including back office and front office processes, credit cards, [ insurance, retail banking, collections and mortgages; ] business management services in the field of telecom and media, including fixed line, mobile, broadband and narrowband services and healthcare; customer relationship management; management of telephone call centers for others; transaction processing, namely, electronic processing of orders for others; customer acquisitions, namely, business marketing services featuring customer acquisition programs; administering of customer loyalty programs for others; customer care, namely, customer relationship management, customer services in the field of ensuring the quality of services and products provided to consumers; receivables management, namely, accounts receivable services; business research and analytics;

Claims processing for other businesses, namely, electronic processing of insurance claims and payment data, insurance claims processing; [ collections, namely, collection of debts, debt recovery and collection agencies; ] receivables management, namely, accounts receivables financing;

Providing temporary use of non-downloadable software for managing financial transactions; providing temporary use of non-downloadable software for managing work flow; providing temporary use of non-downloadable software for project management; providing temporary use of non-downloadable software for business management; providing temporary use of non-downloadable software for document management; providing temporary use of non-downloadable cloud-based software for managing financial transactions; providing temporary use of non-downloadable cloud-based software for managing work flow; providing temporary use of non-downloadable cloud-based software for project management; providing temporary use of non-downloadable cloud-based software for business management; providing temporary use of non-downloadable cloud-based software for document management; platform as a service (PAAS) featuring computer software platforms for managing financial transactions; platform as a service (PAAS) featuring computer software platforms for project management; platform as a service (PAAS) featuring computer software platforms for business management; platform as a service (PAAS) featuring computer software platforms for document management; software as a service (SaaS) services featuring software for managing financial transactions; software as a service (SaaS) services featuring software for workflow management; software as a service (SaaS) services featuring software for project management; software as a service (SaaS) services featuring software for business management; software as a service (SaaS) services featuring software for document management;

Business process outsourcing services for the healthcare industry, namely, patient financial counseling and patient financing services; claims processing for other businesses, namely, electronic processing of insurance claims and payment data, insurance claims processing; receivables management, namely, accounts receivables financing;

Business administration and management services for the healthcare, financial services, insurance and telecom industries; business outsourcing and management services for the banking, financial services, insurance, telecom and media industries; business marketing services, namely, customer relationship management; customer care and relationship management services; business research and analysis services in the field of business process intelligence, operational performance, and customer satisfaction and outcomes; management of telephone call centers for others; customer service management services for others; billing and accounts receivable services;

Business process outsourcing services for the healthcare industry, namely, patient financial counseling and patient financing services; claims processing for other businesses, namely, electronic processing of insurance claims and payment data, insurance claims processing; receivables management, namely, accounts receivables financing;

Information technology support services, namely, computer technical support services, namely, 24/7 service desk/help desk services for IT infrastructure, operating systems, database systems, and web applications; design of computer database; database maintenance, namely, maintenance of on-line databases for others; data cleansing, namely, data warehousing; computer system design services; system support and maintenance and support, namely, maintenance of computer software; providing temporary use of non-downloadable software for managing work flow, project management, business management, document management, and financial transactions;