GENESYS CLOUD SERVICES, INC. v. GENESYSAI, LLC et al., ohndc:3:2025cv01100

computer programs for combining and integrating voice and data communications with computer technologies; computer programs for controlling internal and external communication (including voice and data) for an organization's computer system - and computer programs for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response and customized, customer specific applications; and instruction manuals therefor;

computer software for call center management;

consulting services in the area of computerized telecommunications and telephony control;

computer software for computerized telecommunications and telephony control, and instruction and user manuals provided in connection therewith;

Computer telephony programs for use in outbound communications, namely, for use in predictive dialing of telephone numbers, and instruction manuals sold or distributed as a unit;